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FAQS

Hello, If you have other queries please send it to care@bcplindia.com

I'm having trouble placing an order can you help?

If using a mobile device, try using the website to complete your order. If using the website make sure you clear your cache and cookies, and if this doesn’t work try changing your browser. Still having trouble? Send our customer services team an e-mail at: care@bcplindia.com and make sure you include the browser/device you’re using, any screenshots or photos, and make sure you e-mail us using the same one you have an account with.

Once your order has been shipped you’ll receive a tracking information on e-mail. Orders are normally dispatched within a few working days provided that the card security checks are complete.

If you can’t find your e-mail make sure you double check your junk/spam folders. If the tracking on your order hasn't updated for several days get in touch with Customer Services who can look into it for you.
Customer Service Email: care@bcplindia.com
Customer Service Phone: 8080540679

After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 4 Hours of placing an order. For cancelling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number. Please go through Shipping & Returns for more details.

Once an order has been placed unfortunately it cannot be cancelled or amended.

Promotion codes do have to be entered at the time of placing the order. They cannot unfortunately be added on after the order process has been completed.

Unfortunately, we do not offer a price matching service. As a reputable retailer we do our utmost to remain as competitive as we can on the market to ensure our customers get the best value from shopping with us.

We've gone paperless so you won't receive any paperwork in your parcel. You'll still get your order confirmation and dispatch via e-mail.

Cash On Delivery is not applicable on order above Rs. 15,000
Unable to find satisfactory answers ? Contact Support
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